Refund policy - NutriMarketUK

Refund policy

We're sure you'll love your purchase, but if you're not happy for any reason just return the item(s) within 30 days of ordering and we'll offer and exchange or refund.

Our Returns Policy is fully compliant with the Consumer Contracts Regulations Act 2013 and does not affect your other legal rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You can post your unwanted item(s) back to us to:

Nutrimarket Returns
7A Old Forge,
Barnsley Park Estate,
Cirencester,
Gloucestershire,
England,
GL7 5EG

Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show in your account.

Lost or damaged parcels
If you have any lost or missing products from your order then please contact our Customer Care team; phone +44 (0)333 4562255 or email us at orders@nutrimarket.co.uk.

Lost parcels must be reported within 14 days of the dispatch date - we will not be liable for any loss should you fail to do this.

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.

Additional Returns Information
We retain the right to request a return of faulty products with the order number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don't make it back to our warehouse.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven working days.

Returns address:
Nutrimarket Returns
7A Old Forge,
Barnsley Park Estate,
Cirencester,
Gloucestershire,
England,
GL7 5EG